1) Information about the collection of personal data

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data are any data with which you could be personally identified.

1.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or requests to the person responsible), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the string “https://” and the lock icon in your browser’s address bar.

2) Data collection when you visit our website

When using our website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the data which your browser transmits to our server (known as “server log files”). When you visit our website, we collect the following data which are technically necessary for us to display the website to you:

• Our visited website
• Date and time of access
• Amount of data sent in bytes
• Source/reference from which you accessed the page
• Browser used
• Operating system used
• IP address used (if applicable: in anonymised form)

The data will not be passed on or used in any other way. We reserve the right, however, to check the server log files subsequently, in the event that concrete evidence should point to illegal use.

3) Cookies

In order to make your visit to our website more pleasant, and to enable you to use certain functions, we use “cookies” on certain pages. These are small text files which are stored on your end device. Some of the cookies we use are deleted after the browser session, that is, after you close your browser (known as session cookies). Other cookies remain on your end device and enable us and our partner companies (third-party cookies) to recognise your browser on your next visit (persistent cookies). If cookies are used, they collect and process certain user information on an individual level, such as browser and location data, as well as IP address values. Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie in question.

Partly, the cookies serve to simplify the order process (e.g. saving the contents of a virtual shopping cart for a later visit to the webpage) by storing settings.

We work with advertising partners, who help us to make our Internet offering more interesting for you. For this purpose, cookies from partner companies are also stored on your hard disk (third-party cookies) when you visit our website. If we work together with the above-mentioned promotional partners, you will be informed individually and separately of the usage of such cookies and the amount of information collected by them in the following paragraphs.

You can set your browser so that you are informed about the use of cookies and decide individually on whether to accept them, or whether to deactivate the acceptance of cookies either in certain cases or completely. Each browser differs in the way it manages the cookie settings. This is described in the Help menu of each browser, which explains how to modify your cookie settings. This can be found under the following links for the browsers in question:

Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies

Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647

Safari: https://support.apple.com/kb/ph21411?locale=en_US

Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Please note that the functionality of our website may be limited if cookies are not accepted.

4) Establishment of contact

Personal data are collected if contact is made with us (e.g. via contact form or email). The data collected in the case of a contact form can be seen from the contact form in question. These data are stored and used solely for the purpose of responding to your enquiry and the associated technical administration. Your data will be deleted after final processing of your request. This is the case if it can be inferred from the circumstances that the facts in question have been conclusively clarified and provided that there are no legal storage obligations to the contrary.

5) Data processing when opening a customer account and for contract processing

Personal data will continue to be collected and processed if you inform us of this for the execution of a contract or when opening a customer account. The type of data collected is indicated in the respective input forms. It is possible to delete your customer account at any time and this can be done by sending a message to our address. We store and use the data communicated by you for the fulfilment of contractual obligations. After complete processing of the contract or deletion of your customer account, your data will be blocked in consideration of tax and commercial retention periods and deleted after expiry of these periods, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by our site, about which we will inform you accordingly below.

6) Use of your data for direct advertising

Subscription to our email newsletter

By entering your personal data, you agree that we may use these data to send you newsletters.

When you register for the newsletter, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration so that we can trace any possible misuse of your email address at a later point in time. The data collected by us when registering for the newsletter will be used exclusively for the purposes of advertising in the form of the newsletter. You can unsubscribe at any time via the link provided in the newsletter or by an appropriate message to us. After you unsubscribe, your email address will be deleted from our newsletter distribution list immediately, unless you have expressly consented to the further use of your data or we reserve the right to use data in excess thereof, which is permitted by law and about which we inform you in this declaration.

7) Data processing for order processing

7.1 The personal data collected by us will be passed on to the transport company commissioned with delivery within the framework of implementing the contract, as far as this is necessary for delivering the goods. We will pass on your payment data to the commissioned credit institution within the framework of processing payment, if this is necessary for processing payment. If payment service providers are used, we will hereinafter explicitly inform you thereof.

7.2 We work with external shipping partners to fulfil our contractual obligations to our customers. We will pass on your name and delivery address to a shipping partner selected by us exclusively for the purpose of delivering the goods.

7.3 Use by payment service providers

– Paypal

When paying via PayPal, credit card via PayPal, direct debit via PayPal or – if available – “Purchase by invoice” or “Payment in instalments” via PayPal, we will pass on your payment details within the framework of the payment to PayPal (Europe) Sarl et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereafter “PayPal”). The disclosure takes place only insofar as this is necessary for completing the payment.

PayPal reserves the right to conduct a credit check for the payment methods credit card via PayPal, direct debit via PayPal or – if offered – “Purchase by invoice” or “Payment in instalments” via PayPal. For this purpose, your payment data may be passed on to credit bureaus on the basis of PayPal’s legitimate interest in determining your solvency. PayPal uses the result of the credit check with respect to the statistical probability of debt default for the purpose of deciding on providing the respective payment method. The credit information may contain probability values ​​(so-called score values). When score values are ​​included in the results of the credit check, they are based on a scientifically established mathematical and statistical method. Among others, address data are included in the calculation of the score values. For further information on data protection, including on the credit agencies used, please refer to the privacy policy of PayPal: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

You can object to this processing of your data at any time by sending a message to PayPal. However, Paypal may still be entitled to process your personal data if this is necessary for contractual payment processing.

– Stripe

If you choose a method of payment from the payment service provider Stripe, payment is processed by the payment service provider Stripe Payments Europe Ltd, Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland, to whom we pass on information about the order (name, address, account number, bank code, possibly credit card number, invoice amount, currency and transaction number) within the framework of the order process in accordance with Art. 6, para. 1 lit. b GDPR. The data of the person concerned will only be passed on for the purpose of payment processing with the payment service provider Stripe Payments Europe Ltd. and only insofar as it is necessary for this. For more information about Stripe’s privacy policy, visit https://stripe.com/de/terms

8) Web analysis services

Google (Universal) Analytics

– Google Universal Analytics

This website uses Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses so-called “cookies”, which are text files stored on your computer and which analyse how you use a website. The information generated by the cookie regarding your use of the website (including your IP address) is transmitted to a Google server in the USA and stored.

This website uses Google Analytics exclusively with the extension “_anonymizeIp()”, which ensures an anonymisation of the IP address by shortening and excludes a direct personal relationship. Your IP address will be truncated by Google within the Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases may the full IP address be transferred to a Google server in the USA and truncated there.

Google will use this information on behalf of the operator of this website to analyse your use of the website, to compile reports on website activity and provide additional services associated with the use of the website and internet to the website operator. The IP address provided by your browser as part of Google Analytics will not be combined with other data from Google.

You can prevent the use of cookies by selecting the corresponding settings on your browser; however, we would like to point out that if you do this, you may not be able to fully utilise all functions provided on this website. Furthermore, you can prevent the collection of data generated by the cookie and related to the usage of the website (including your IP address) and the processing of the data by Google by downloading and installing the browser plugin available under the following link:

http://tools.google.com/dlpage/gaoptout?hl=en

As an alternative to the browser plug-in or within browsers on mobile devices, please click the following link to set an opt-out cookie which will prevent Google Analytics from collecting cookies from this site in the future (this opt-out cookie only works in this browser and only for this domain, delete your cookies in this browser, you must click this link again): Disable Google Analytics

This website also uses Google Analytics for a cross-device analysis of visitor flows which is conducted via a user ID. You can disable the device cross-analysis of your use in your customer account under “My data”, “personal data”.

For more information about how Google Analytics handles user data, see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en

9) Retargeting/Remarketing/Advertising by recommendations

Facebook Custom Audience on the pixel procedure

This website uses the “Facebook pixel” of Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”). If explicit consent is given, it can be used to track the behaviour of users after they have seen or clicked on a Facebook ad. This process is designed to evaluate the effectiveness of Facebook ads for statistical and market research purposes and may help to optimise future advertising efforts.

The data collected on you remain anonymous to us, so they do not provide us with any information about the identity of the user. However, the data are stored and processed by Facebook, which may make a connection to your Facebook profile and which may use the data for its own advertising purposes, as stipulated in the Facebook privacy policy (https://www.facebook.com/about/privacy/). You can enable Facebook as well as its partners to switch on advertising within and outside Facebook. You can also store a cookie on your computer for these purposes. These processing operations are carried out exclusively with the express consent of the customer.

Consent to the use of the Facebook pixel may only be given by users who are older than 13 years of age. If you are younger, we request that you ask your guardians for advice.

In order to counter the use of cookies on your computer in general, you can set your internet browser to disallow the future storage of more cookies on your computer, and to delete cookies which are already stored. However, deactivating all cookies may result in some functions no longer being able to be executed on our Internet pages. You may also disable the use of cookies by third parties such as Facebook on the following Digital Advertising Alliance website: http://www.aboutads.info/choices/

10) Using a Live Chat System

TidioChat (Tidio Ltd.)

On this website, using technologies from Tidio Ltd. 220C Blythe Road, W14 0HH, London, United Kingdom (www.tidiochat.com), anonymised data are collected and stored for the purpose of web analytics and to operate the live chat system to respond to live support requests. Usage profiles under a pseudonym can be created from this data. Cookies can be used to do this. Cookies are small text files which are stored locally in the site visitor’s Internet browser cache. Cookies allow us to recognise your Internet browser.

The data collected using the TidioChat technologies will not be used to personally identify the user of the website or be combined with the personal data pertaining to the bearer of the pseudonym without the explicitly granted approval of the person concerned. To avoid the storage of TidioChat cookies, you can set your Internet browser so that cookies can no longer be stored on your computer in the future or cookies which have already been stored are deleted. However, deactivating all cookies may result in some functions no longer being able to be executed on our Internet pages. You can deactivate the collection and storage of data for the purpose of creating a pseudonymised user profile at any time with effect for the future by sending us your objection informally by email to the email address stated in the imprint.

11) Tools and miscellaneous

11.1 Google reCAPTCHA

On this website we also use the reCAPTCHA function of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). This function is mainly used to distinguish whether the entry has been made by a natural person or misused by a machine and via automated processing. This service includes sending to Google the IP address and any other data required by Google for the reCAPTCHA service.

Further information about Google reCAPTCHA and Google’s privacy policy can be found at: https://www.google.com/intl/en/policies/privacy/

11.2 Google Maps

We use Google Maps (API) from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) on our website. Google Maps is a web service for displaying interactive (country) maps in order to display geographical information visually. Using this service will show you our location and make it easier for you to find us.

Even when opening sub-pages which include the Google Maps map, information about your use of our website (such as your IP address) is transferred to a Google server in the USA and stored there. This takes place regardless of whether Google makes available a user account via which you are logged in or whether no user account exists. If you are logged in to Google, your information will be directly associated with your account. If you do not wish to be associated with your Google profile, you must first log out before activating the button. Google saves your data (even for users who are not logged in) as usage profiles and evaluates them. You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise this right.

If you do not agree to the future transmission of your data to Google in the context of the use of Google Maps, it is also possible to completely deactivate the Google Maps web service by switching off the JavaScript application in your browser. In this case, Google Maps and hence the map display on this website cannot be used.

You can view Google’s Terms of Use at http://www.google.com/intl/en/policies/terms/regional.html; the additional Terms of Use for Google Maps can be found at https://www.google.com/intl/en_US/help/terms_maps.html

Detailed information on data protection in connection with the use of Google Maps can be found on Google’s website (“Google Privacy Policy”): http://www.google.com/intl/en/policies/privacy/

11.3 Google Web Fonts

This site uses web fonts provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) to uniformly display fonts. When you open a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.

When you call up a page of our website which contains a social plugin, your browser makes a direct connection with the Google servers. Google is therefore aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and appealing presentation of our website. If your browser does not support web fonts, a standard font will instead be applied by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at: https://www.google.com/policies/privacy/.

12) Rights of the affected parties

The Swiss Data Protection Act grants you the right to find out free of charge whether and which personal data we store about you. In addition, you also have the right to have incorrect information corrected and deleted. Legal storage obligations remain reserved (cf. in particular Art. 957 and 962 OR).

Requests for information must be addressed to us in writing. In connection with requests for information or deletion, we reserve the right to demand proof of identity.