3) Cancellation Policy & Cancellation Form

Consumers are entitled to a cancellation right under the following conditions, where the consumer is any natural person who enters into a transaction for purposes which largely cannot be attributed as commercial nor independent professional activity:

A. Cancellation policy

Right to cancellation

You are entitled to revoke this Contract within 14 days, without stating any reasons.

The cancellation period is 14 days from the day that you, or any third party authorised by you other than the carrier, have or has accepted delivery of the final item(s) of your order.

In order to exercise your right of withdrawal, you must inform us (endu, Luegislandstrasse 31, 8051 Zürich, Switzerland,  email: support@desord.com) of your decision to withdraw from this Contract by means of a clear declaration (e.g. a letter or email sent by post). You may use the attached sample cancellation form, but this is not required.

In order to comply with the revocation period, you simply need to send us notice that you are exercising your right of revocation before the cancellation period has expired.

Consequences of rescinding your order

If you choose to withdraw from this Contract, we shall refund all payments which we have received from you without delay, including shipping costs (except for additional costs arising in the event of selecting a shipping method which is different from the most cost-efficient standard delivery offered by us), no later than fourteen days from the date on which we have received the notice of withdrawal from this Contract. The refund shall be issued to the same payment method which you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances shall you be charged fees to process this refund. We may withhold the money for refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever is earlier.

You must send back or hand over the goods to us without delay, no later than fourteen days from the day on which you notified us about withdrawing from this Contract. The deadline is met if you send the items back before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You must only compensate any loss of value of the goods if this loss of value is due to handling which is unnecessary for the examination of the nature, characteristics and functioning of the goods.

Exclusion or premature expiration of the cancellation right

No cancellation right shall be granted for contracts concerning the delivery of goods which were not prefabricated and which require individual selection or decision by the consumer in order to be manufactured, or which were clearly tailored to the personal needs of a consumer.

General information

1) Please avoid any damage and contamination to the product. If possible, please send all goods back to us in their original packaging together with all accessories and all packaging components. Use a protective outer packaging to protect the original packaging. If you do not have the original packaging, please provide a suitable package for adequate protection against damage during transport.

2) Please do not return the goods to us with postage due.

3) Please note that the above-mentioned paragraphs 1-2 are not a prerequisite for the effective exercise of the cancellation right.